Services Designed to Keep Your Business Running
Reliable IT, printing and security services — from AMC and rentals to emergency repairs and installations. SRtech supports businesses across Dubai with predictable plans, fast response and a dedicated dedicated support team.
Annual Maintenance Contracts (AMC)
Dedicated Annual Maintenance Contracts to ensure uninterrupted performance of your IT systems and copier machines. Priority response, preventive maintenance, and SLA-based support.
Full IT lifecycle coverage for servers, networks, workstations and office systems. Preventive maintenance, patching, backups, monitoring and priority break-fix.
- Coverage: Servers, routers, switches, desktops, print servers.
- Response: SLA-based priority response and scheduled preventive visits.
- Extras: Patch management, basic security hardening, and routine health checks.
Comprehensive AMC for copiers and multifunction printers — parts, labor, preventive servicing and priority on-site support.
- Includes: Preventive checks, spare parts replacement (as per contract), toner handling & consumables support where agreed.
- Service: On-site technician visits and priority repair scheduling.
Copier Rental Services
Flexible rental plans for office equipment with maintenance included. Choose short or long-term rentals that match project and cashflow needs.
Full-year rental plans with predictable monthly fees, inclusive of maintenance and basic consumables as per plan.
- Best for: Businesses that want zero-capex and stable monthly cost.
- Included: Preventive maintenance, prioritized repairs, and replacement equipment during long repairs.
Flexible half-year rentals ideal for events, seasonal projects, or temporary office expansions.
- Best for: Short projects, pilots, or temporary teams.
- Benefit: Fast deployment and maintenance included for the rental duration.
Repair, Troubleshooting & On-Site Support
Fast, expert on-site response for hardware failures and immediate diagnostics. Our certified technicians restore operations quickly with clear escalation paths.
Specialist repair and servicing for copier machines and MFPs — paper jams, engine faults, scanning issues and parts replacement.
- Diagnostic & repair
- Parts replacement (as per contract)
- Preventive servicing
- Consumables handling
On-site and depot printer repair for all major brands — inkjet, laser and specialty printers.
- Break/fix, calibration, print-quality corrections.
- Consumables and replacement advice.
Hardware-level computer repair: component replacement, diagnostics, and peripheral troubleshooting.
- Motherboard, RAM, storage replacement
- Power issues, peripheral connectivity
- On-site or depot repair options
Repairs and servicing for CCTV cameras, recorders and CCTV infrastructure, including lens, power and NVR issues.
- Camera replacement & alignment
- NVR/DVR diagnostics
- Wiring & PoE troubleshooting
Installation & Configuration
Professional setup and secure configuration of office, security and telecom systems — from planning to final testing.
Biometrics access control installation and integration with your access and HR systems.
- Device placement & mounting
- Integration with access control software
- Testing & user enrolment
Design, install and configure CCTV systems with optimized camera placement and recording policies.
- Site survey & camera placement planning
- NVR setup, remote viewing configuration
- Network & PoE considerations
Network and user setup for printers and MFPs, including drivers, print servers and secure printing configuration.
- Driver deployment
- Secure print configuration
- Network and VLAN setup if required
EPABX and telecom systems setup for business communication and intercom systems.
- EPABX installation & line programming
- Extension mapping and voicemail setup
- Integration with receptionist/IVR where required
Deployment of desktops, laptops and peripheral accessories with secure user provisioning.
- Imaging & software installation
- User account provisioning
- Peripheral mounting & cabling
Technical Troubleshooting & Support
Advanced diagnostics and technical resolution for complex issues. Remote and on-site options available with escalation to subject-matter experts.
In-depth analysis of software, drivers, connectivity, network and logic issues that go beyond basic hardware fixes.
- Network & connectivity diagnostics
- Driver, software and compatibility resolution
- Intermittent issue tracing and escalation
Rapid remote support for quick resolutions, configuration changes, and guided troubleshooting. Ideal for urgent but non-physical issues.
Note: Critical hardware failures will be escalated to on-site technician dispatch.
Remote & Online Support
Critical issue? Our expert team is always online to provide immediate remote assistance and coordinate on-site response when required.